Returns & Refund Policy
Last Updated: July 20, 2026
At ND Threads, customer satisfaction is important to us.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, items must be:
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Unworn and unused
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Unwashed
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In their original condition
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Returned with all original tags and packaging
Non-Returnable Items
The following items cannot be returned:
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Underwear
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Swimwear
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Customized or personalized products
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Gift cards
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Clearance or final sale items (where stated)
How to Return an Item
Contact our customer support team with your order number and reason for the return. If approved, return instructions will be provided.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
Exchanges
If you received the wrong size, colour, or a defective item, we will gladly arrange an exchange, subject to stock availability.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Damaged or Incorrect Orders
Please notify us within 48 hours of delivery if you receive a damaged, defective, or incorrect item.
Contact
For assistance, please contact our customer support team with your order details.